Filopto has an online help manual (F1) which can help answer your questions. In addition to these options Filopto also offers Live Support assistance. The Live Support feature allows our technicians to see your screen and help guide you or resolve an issue you might encounter (requires an Internet connection and an active maintenance contract).
To activate the connection please call the Help line at 1-506-858-0441 and the technician will assist you.
The Live Support button is located on the Home tab. As well you can select the "Live Support" option on the Filopto help menu or by pressing the F2 command key..
You can also access Live Support via the Windows Filopto Jump List
IMPORTANT:
Live Support uses Port 80 of your device to initially connect to Accra Solutions Inc. Make certain that your anti-virus/malware software and firewall does not block the communication. The communication once Live Support is installed and the initial communication has been established is encrypted between your device and Accra Solutions Inc remote support servers.
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Step 1
Once the Live Support button/link is selected you will be directed to the Filopto support web site to download the latest version of the support tool. Download and run the support tool. You may require to manually allow/permit the installation of the Live Support remote software if your anti-virus/malware software block the install and functioning of the remote software.
Step 2
If you have a active firewall you may receive a message asking you to permit this program to run, reply YES, The Live Support tool will then request permission to connect to your PC. Read and Accept the Disclaimer notice to proceed.
Step 3
The Live Support Tool will request your personal name and your company name as to identify your Live Support session request to the technician. Once entered press submit to connect to our Support server.
The "Live Support" option will permit one of our technicians to see and remotely control your PC. Assistance, training and other task can be accomplished using this Filopto built-in Internet remote access tool.
To activate the connection please call the Help line at 1-506-858-0441 or 1-888-321-0441 and the technician will assist you.
IMPORTANT:
This support feature requires an Internet connection. The connection between your PC and the technician is secure and encrypted for maximum security and privacy..
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